Zinus Reviews

I spent around 700 usd in this place (2 mattresses and one bed) All those boxes were torn. One of them was opened completely. it was a thrift store's products. Unfortunately this place does not allow me to download those pictures here, but it was disgusting; they just blamed Walmart on that problem.

I have a fiberglass filled green tea mattress that has reaked pure crystal shard chaos in every inch of my home. I learned of the class action lawsuits and realized I want my refund so I requested it. They want every possible picture invoice etc I sent everything. No more response after agreeing to refund me regardless I dont have the tag on the cover my child soiled and I had NO IDEA wasn't removable. Now our dermatologist bills for red itchy irritated fiberglass filled skin and a complete inventory of my costs so far to de glass my townhome will be added to my request and I can't join this lawsuit fast enough. All I want is my $300 back or a no fiberglass replacement. They really aren't being smart or concerned about customer satisfaction or health for that matter.

We purchased a trestle dining table on Amazon and it had a deep gouge in the top. Zinus was quick to respond to our needs and reshipped another one and sent a return label for the damaged one. I was greatly impressed with their service

Don't purchase from their website. Use Amazon or other companies if you really want to purchase them. I was not able to get the product more than 30+days. And I decided to cancel it, and I did cancelled my order through their Customer services. However, I could not get any updates or refund for about a week. Customer service was keep telling me that they could only proceed the refund if they get a confirmation from the delivery company that product is rerouted to their warehouse. I called them multiple times but they were repeating the same thing. I was not being helped. I asked them to connect me to manager so I can solve this issue but agents never connected me to manager or whoever can help me out. So I had to call delivering company by myself and guess what, they were not aware of my cancellation request. Zinus was keep telling me they emailed the delivery company for the cancellation, and apparently nothing was done. So I had to request cancellation for the delivery. I am very curious and wondering how long it would take to get my money back. Maybe another month? So repeat- don't buy the mattress from their website if you do not want to waste your valuable time.

Bought bed, daybed and two mattresses. Bed and daybed easy to assemble (160cm female). Instructions were clear, loved the spare bolts and washers &c and the little Allen key was fab. After assembly, products were sturdy and looked great. Have slept on the green tea memory foam mattress for a week now and love it. Firm, even support. Based on my purchases, I would definitely buy from Zinus in future. Very pleased, thanks Zinus!

We got a four poster bedframe and were totally impressed by the workmanship and the ease with which we were able to assemble the flat pack. It was well numbered, and the diagram was easy to follow. There were even some spare screws. Thoughtful! We then saw a number of complaints in reviews. Maybe the company has a weak spot, or maybe only negatives give reviews, or the company doesn't look for good reviews. But the frame is great!

They sell the worse quality products, don't honor their warranty and ignore your emails do you need any more reasons to not buy their stuff!

Took 30+ days to deliver, so I tried to cancel and get a refund. Customer service told me they could cancel it, but then the mattress arrived and I didn't get a refund :(

I bought multiple stuff from this company I will talk about the matress in this review, firstly it didn't inflate properly secondly the layers weren't glued together but what makes it worse is that support told me to take a picture then said I voided the warranty by doing so! What kind of company does that, they also will ignore your messages please don't buy a mattress or any pieces of furniture from this company!

Scammers please don't buy from this company unless you want garbage that won't work a week from now like a mattress that deflates along with non existent customer service who look for every way to not stand by their warranty!

Queen 30cm icoil mattress.. after 1 month sagging, had to change sides, because hurting my back..then less than 1 month had to go in the middle due to sagging.. turned bed around and started again, its now 7 months and have to buy another bed..dont buy this bed,,this one is going to the DUMP.. fair dinkem, im so disappointed..

Horrible company with cheaply made products and very bad customer service actually the customer service is non existent